Vax Pick Up Pet Cylinder Vacuum Cleaner, Compact design for homes with pets, CVRAV013, Silver

I bought this vacuum in 2022 and it has been great, picks everything up on carpet and hard floors. I have never had a problem with it until today, Jan 25 when I was emptying it, the part where it opens broke off so I have purchased a new one today. It maybe is a fault with it but I'm still buying a new one. I could get a refurbished dust collector but I think its better to purchase a new vacuum.

I can’t complain what so ever, the suction is second to non, all the attachments are amazing I didn’t expect to get so much for so little, it came earlier then expected witch was good for me, it’s a really good hoover especially if you have pets I don’t normally do reviews but I had to for this because I’m shocked how good it is for how much I spent.It’s not loud, easy to get out the box and go! Cord length is long in my opinion, it’s all round brilliant for me!

Very good

The vacuum is really good. The suction is 11/10. Had a cheap stick vacuum before this and the difference is immense in quality. Picks up cat hair very well and leaves the carpet nice and clean. Does not miss a thing! The only drawback is also its greatest asset, the suction is so good that it is difficult to push on carpet that I do not really mind for the quality of the clean but some may find it annoying. So far no issues with filters although they do seem to get dirty quite quick so may need a clean more often. But again I see that as a plus because that means they are working. Would definitely recommend.

I would heartily recommend staying well away from VAX after our experience buying this vacuum cleaner.When it arrived, we took it out of the box and tested it. The suction seemed good, but the cord retract button didn’t work. The cord was only pulled out a little at that time, but no amount of pressing it resulted in the cord retracting. In an effort to jerk into action, we did a few quick pulls of the cord to see if that worked. Various tries later, the cord was fully unwound, but no joy.We immediately contacted VAX through their website and explained the situation, including that our attempts to fix it had caused the cord to fully unwind.Initially, there was just an automated response and then nothing. After we chased it, we were eventually asked for serial no and proof of purchase, all of which we provided. A few days later, we were asked for these details again, and we pointed out that they had already been sent. So far, quite frustrating, and after yet another delay, we had to chase VAX again. Eventually, we received a letter with a returns label and instructions for it to be repackaged and sent back to VAX for assessment via a courier. We packed it up, followed the instructions, and arranged for the courier to pick it up.A few days later, the vacuum cleaner was returned, EXACTLY AS WE HAD SENT IT. We were sent an email saying, essentially, the problem was our fault because we had fully unwound the cord. We couldn’t believe it.We had already told VAX when we first contacted them that the cord was fully unwound, due to our attempts to fix it, but that the retract button had not worked from the beginning. They already knew this before we sent it back.It is infuriating that we received a faulty machine that VAX will not take responsibility for, but it is made worse because we’d already told them the cord was fully unwound. If they were not going to honour the warranty, why did they put us through the charade of packing it all up and waiting around for the courier to pick it up? And, even if we had caused the problem by unwinding it, why would they not contact us to discuss and check up what happened, or offer to fix it, even at a cost? Instead, we were shabbily dismissed.This treatment is intolerably poor customer service. To make matters worse, all emails we have sent since, to follow up on receiving the faulty machine back again, have been ignored, which is just contemptuous.We strongly recommend you stay away from this brand. If they can’t get their customer service right, they are not worth it.

This is an amazing little hoover it is so powerful suction is amazing easy to operate light weight so ideal for someone who dosent want to lug a big hoover about simple to operate and great attachments everything you would expect from VAX

I have this model presently switched on and my old Vax 2000w also switched on and this model above is not as powerful as my Vax 2000w (VRS2G) and cannot understand those who say its suction is too strong! It doesn't meet the suction power of my Vax 2000w which is many years old though these newer models are rarely, if ever, up past 1000w which you really need for powerful suction it seems. Perhaps the low price is an indication of less power? It makes an odd loud sound when switched on; again my 20 year old model is much quieter. If anyone can help in finding the filter and the filters plastic encasing (ive no idea what its technical name is) for the Vax 2000w then do tell!

Great product at a very competitive price.