Question 1

How to use the offline function?

Accepted Answer

Dear Customer,
Thank you for your question. ZERO pocket translator supports offline translation in Chinese, English, Spanish, French, Japanese, Russian and Korean when no network. Select and download any 6 languages from the available offline packages for lifetime using according to personal needs. ZERO supports offline translation between Chinese and other offered languages, between English and other offered languages, while translation between other languages are not supported currently.

Also, we have attached a tutorial video about how to get 30 coupons for 6 offline package. If you have any further questions or concerns, please feel free to contact us at: (1-833-491-1328) (support@timekettle.co) ☞ [☏ Mon-Fri / 9:00 am-5:30pm] [✉ Mon-Sun / 9: 00 am-5:30pm]
Customer service

Question 2

What should I do if nothing happens after plugging the translator in?

Accepted Answer

Dear Customer,
Thank you for your question. Please manually turn on the bluetooth/OTG in the phone settings. If your phone protective case is greater than 0.8mm, please remove it when you use ZERO Translator. You could also shut down the app on the backend of your device or restart your device and try again. Please make sure your device is compatible. If the issues remains, please let us know.

Also, we have attached a tutorial video about the trouble-shooting method. Hope it helps.

If you have any further questions or concerns, please feel free to contact us at: (1-833-491-1328) (support@timekettle.co) ☞ [☏ Mon-Fri / 9:00 am-5:30pm] [✉ Mon-Sun / 9: 00 am-5:30pm]
Customer service

Question 3

What are the different among 3 different modes? How to use them?

Accepted Answer

Dear Customer,
Thank you for your question. For Translation mode, speak slowly to ZERO language translator device, translation will be played instantly and displayed on the screen. For Meeting and Interview modes, ZERO separates audio inputs up to 4 different directions with integrated noise cancellation to receive audio input, and transcribe original voice into text. Meeting mode is suitable with voice recording for UP TO FOUR, while Interview mode is for TWO.

Also, we have attached a tutorial video about how to use different modes. If you have any further questions or concerns, please feel free to contact us at: (1-833-491-1328) (support@timekettle.co) ☞ [☏ Mon-Fri / 9:00 am-5:30pm] [✉ Mon-Sun / 9: 00 am-5:30pm]
Customer service

Question 4

Does it translate Hindi and Kannada language?

Accepted Answer

Dear Customer,
Thank you for your question.
Currently ZERO translator can translate Hindi, but not Kannada. Our engineers still keep working on adding more languages in future.

If you have any further questions or concerns, please feel free to contact us at: (1-833-491-1328) (support@timekettle.co) ☞ [☏ Mon-Fri / 9:00 am-5:30pm] [✉ Mon-Sun / 9: 00 am-5:30pm]
Customer service

TimekettleZero Language Translator Device – Supports 40 Languages & 93 Accents Mini Size Voice Translator & Voice Recorder for Traveling Learning Business for iOS (Not Suitable for iPhone15)

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